Wallach & Company provides global assistance to our insured for all emergency matters, in-patient hospital treatment and evacuation/repatriation. Wallach & Company will determine the most suitable practical and reasonable solution to any problem, and all such assistance is subject to prior approval:

Wallach & Company Assistance Center
Telephone within the United States: +1 800.237.6615

Telephone outside the United States: +1 540.687.3166
Back up Mobile: +1 703.906.2646
Email: [email protected]

Signal: +1 703.906.2646

WhatsApp: +1 703.906.2646

The assistance center may be contacted at any time, should the Insured Person require advice or assistance regarding all medical matters.
In the event of an Insured Person requiring in-patient hospital treatment and/or evacuation/repatriation, it is imperative that Wallach & Company is contacted and authorization obtained prior to such treatment and/or evacuation/repatriation taking place.
The assistance center must be informed of the following details:

• The Insured Person’s name
• The Insured Person’s location
• The Insured Person’s details (including passport/visa etc).
• The FIRST THREE LETTERS of the Policy number
• Policy holder’s name (if different to Insured Person’s name)
• The name and phone number of the doctor and hospital treating the Insured Person (if applicable)
• Any additional people (outside of normal protocol) that should be updated throughout the case
• Nature of the incident
• The desired services
• Any other pertinent information on the incident that may effect Wallach & Company’s response (security situation etc)

Failure to contact Wallach & Company and obtain authorization may prejudice the claim and could mean that some or all of the costs involved may not be paid. The Assured and the Insured Person should not attempt to find their own solution and then expect full reimbursement from the Underwriters without prior approval first having been obtained from Wallach & Company.

In the event that liability cannot be established at the outset of an emergency it is agreed that the first named insured will guarantee payment until such time that liability can be accepted by insurers.